Effective Date: August 21, 2025
TableTalkIQ (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (the “Services”), which include our automated review management platform for Google Business Profile reviews. By using our Services, you agree to the terms of this Privacy Policy.
Please read this policy carefully. If you do not agree with our practices, please do not use our Services. We may update this policy from time to time, and we will notify you of any material changes via email. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
Personal Information from Clients
- Account and Business Information: When you sign up for our Services, we collect details such as your email address, business name, and payment information (e.g., credit card details processed via Stripe).
Information from End-Users (Restaurant Customers)
- Review Data: We collect review-related information from your Google Business Profile via Zapier integrations, including reviewer names (as displayed in the review), ratings, and review text. This data is stored in Softr for processing and response drafting.
We do not collect any metadata (e.g., IP addresses), device information, or logs from Softr or Zapier. We only collect the reviewer name directly from reviews submitted to your Google Business Profile.
Automatically Collected Information
- Analytics Data: Our app and website use Google Analytics, which may collect information about your interactions with our platform, such as page views, session duration, and referral sources. This may involve cookies or similar tracking technologies. For more details, see Google’s Privacy Policy at https://policies.google.com/privacy.
We do not collect personal information from children under 13, and our Services are not directed at them.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Core Services: To monitor Google Business Profile reviews, analyze them, draft AI-powered responses, and enable editing, manual posting, or optional automated posting via our Softr dashboard.
- Automated Processes: If you enable “automatic replies,” reviews are analyzed by AI, a response is drafted, and then checked by a second AI before posting. This process does not impact individuals beyond generating responses to their reviews.
- Aggregated Insights: We may aggregate review data from time to time to provide insights to restaurants on potential business improvements (e.g., common themes in feedback). This is done in an anonymized manner where possible.
- Analytics and Improvements: To understand user behavior via Google Analytics and improve our platform.
- Payments and Accounting: To process payments via Stripe and manage accounting via Zoho Books.
- Communications: To send service-related emails, such as confirmations or updates.
We do not use your data for marketing, internal research beyond service improvements, or any other purposes without your consent.
3. How We Share Your Information
We share information only as necessary to provide our Services or comply with legal obligations. We do not sell your personal information.
Third-Party Service Providers
We share data with the following third parties for operational purposes:
- Zapier: For integrating and automating review capture from Google Business Profiles. See Zapier’s Privacy Policy at https://zapier.com/privacy. Data is stored in the US and potentially other countries with appropriate safeguards.
- Softr: For hosting our dashboard and storing review data. Softr’s servers are located in Germany (EU), in SOC 1, SOC 2, and ISO 27001 certified datacenters. See Softr’s Privacy Policy at https://www.softr.io/policy.
- Google: For accessing Google Business Profile reviews and analytics. Data is processed globally but with encryption and security features. See Google’s Privacy Policy at https://policies.google.com/privacy.
- Stripe: For payment processing. Stripe retains data as needed for services, with storage compliant with legal obligations. See Stripe’s Privacy Policy at https://stripe.com/privacy.
- Zoho Books: For accounting. Data is stored on Zoho servers with safeguards; retention aligns with service use. See Zoho’s Privacy Policy at https://www.zoho.com/privacy.html.
These providers are contractually obligated to use your data only for providing services to us and to maintain appropriate security measures.
Other Sharing Circumstances
- Legal Requests: We may disclose information if required by law, such as in response to subpoenas, court orders, or government requests, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
- With Your Consent: We may share data in other ways if you provide explicit consent.
We do not use subprocessors beyond the third parties listed above. Note: While our clients are US-based, Softr’s EU-based storage may involve international data transfers. We ensure compliance with applicable laws for such transfers.
4. Data Storage, Security, and Retention
Storage
Your data is stored on Softr’s servers in Germany (EU), in certified datacenters with 24/7 operations and enterprise-grade security. Payment data is handled by Stripe, and other integrations (e.g., Zapier, Google) may involve storage in the US or other locations as per their policies.
Security
We maintain commercially reasonable security measures including encryption at rest and in transit. We implement access controls to protect your data. Additionally:
- Softr provides SOC 1/2 and ISO 27001 certified security, including firewalls, audits, and encryption.
- Zapier uses reasonable security measures, including safeguards for data in transit.
- Stripe employs organizational, technical, and administrative measures appropriate to risks.
- Zoho uses administrative, technical, and physical safeguards, with limited access and audits.
- Google uses encryption in transit and at rest, along with advanced security features.
While we strive to protect your data, no system is completely secure. You are responsible for maintaining the security of your account credentials.
Retention
We retain your data for the duration of your contract with us. Upon termination, data is exported to you in CSV format and deleted from our systems within 30 days, except as required by law (e.g., for accounting purposes via Zoho Books).
5. Your Rights and Choices
We respect your privacy rights. You can:
- Access or Update Your Information: Request access to or correction of your personal data.
- Delete Your Data: Request deletion, subject to legal retention requirements.
- Opt-Out: If applicable, opt-out of data “sales” under CCPA (though we do not sell data in the traditional sense; sharing with third parties for services may qualify in some cases).
To exercise these rights, email us at info@tabletalkiq.com. We will respond within 45 days (extendable by 45 days if needed, with notice). For CCPA-eligible California residents, we provide these rights as required by law. We do not discriminate against you for exercising rights.
We do not handle data from children under 13 or 16, so COPPA does not apply. There are no international data transfers beyond those inherent to our third-party providers (e.g., Softr in EU).
6. Cookies and Tracking
We use Google Analytics, which employs cookies to collect non-personal information about your use of our site. You can manage cookie preferences through your browser settings or opt-out via Google’s tools at https://tools.google.com/dlpage/gaoptout.
7. Changes to This Policy
We will notify you of material changes to this Privacy Policy via email at least 30 days before they take effect.
8. Contact Us
If you have questions about this Privacy Policy or our practices, contact us at:
- Email: info@tabletalkiq.com
- Address: 133 Elm Lane, Roanoke, TX 76262
We do not have a designated Data Protection Officer (DPO), as it is not required for our US-based operations.
This Privacy Policy is incorporated into our Terms of Service.
Thank you for trusting TableTalkIQ with your data.