TableTalkIQ Terms of Service

Effective Date: August 21, 2025

Welcome to TableTalkIQ (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at tabletalkiq.com, our client portal at https://app.tabletalkiq.com/ (collectively, the “Platform”), and the services we provide, including automated review monitoring and response for Google Business Profiles (the “Services”).

By accessing or using our Platform or Services, you agree to be bound by these Terms and our Privacy Policy (available at [insert URL]). If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree, do not use our Platform or Services.

1. Eligibility and Account Creation

Our Services are available only to US-based restaurants and businesses. You must be at least 18 years old to use the Services. To be eligible, you must have a valid, verified Google Business Profile that you own, with accurate and up-to-date information.

Accounts are created upon signup and acceptance of these Terms. We will send an invitation to the email addresses provided by the restaurant owner. You are responsible for:

Providing accurate and complete information during signup and keeping it updated.
Maintaining the security of your account credentials (e.g., passwords) and not sharing them with others.
Notifying us immediately at info@tabletalkiq.com of any unauthorized access or security breach.
Using the Services only for your own business purposes.

Accounts may not be shared or transferred without our prior written approval. We may terminate access and provide new access at the owner’s request for any user accounts under their subscription.

2. Use of Services

You may use the Services only in accordance with these Terms and applicable laws. Specific rules include:

Complying with Google’s policies for Business Profiles and review responses (e.g., responses must be genuine, polite, and non-spammy). You shall maintain your Google Business Profile(s) in good standing, avoiding incentivized reviews, fake responses, or spam. Violations may lead to Google suspension/termination, for which we have no liability.
Using automation features only as provided within the app (e.g., optional automatic replies); no external automation or bypassing our system. For automated posting, you must explicitly opt-in per location, acknowledge reviewing sample responses, and accept full responsibility for posted content. We may disable automation if problematic patterns emerge.
Ensuring your use does not interfere with the Platform’s operation or other users (e.g., no excessive requests that could overload servers).
Opting in to AI features (e.g., automatic replies) knowingly, understanding they involve AI analysis and drafting.

We recommend monitoring AI-generated drafts regularly to ensure they align with your business voice and Google’s guidelines. We reserve the right to modify AI models and algorithms at our discretion.

3. Prohibited Activities

You agree not to:

Spam responses or post repetitive, irrelevant, or misleading content.
Upload or generate illegal, harmful, defamatory, obscene, or infringing content.
Reverse-engineer, decompile, disassemble, or attempt to derive the source code of our Platform or AI.
Use the Services for competitive purposes, such as benchmarking or copying features.
Engage in hacking, phishing, or introducing viruses/malware.
Overload, flood, or attack our systems (e.g., DDoS).
Violate any third-party rights, including Google’s terms.
Use the Services in a way that could harm our reputation or operations.

We may suspend or terminate your access for violations, without refund. We reserve the right to cease Services if you violate Google’s terms.

4. User-Generated Content

You are solely responsible for any content you generate, edit, or post via the Services, including responses to reviews (whether AI-drafted or manually edited). This includes ensuring content is accurate, non-defamatory, and compliant with laws and Google policies. We do not endorse or assume liability for your content.

5. Payments and Subscriptions

Pricing and subscription details (e.g., setup fees, monthly/annual rates per location) are determined on a client-by-client basis and outlined during signup or in your subscription plan. Payments are processed via Stripe. You are responsible for any applicable taxes or fees if specified during signup.

In the event of failed payments: We will send a warning notice; Services may be suspended after 45 days of non-payment and terminated after 90 days if unresolved. No refunds are provided.

6. Intellectual Property and Licenses

We own all rights, title, and interest in the Platform, AI technology, and any derivatives or improvements. You own your reviews and responses.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term, solely for your internal business purposes.

By using the Services, you grant us a worldwide, royalty-free, non-exclusive license to process your data (e.g., reviews) as necessary to provide the Services, including AI analysis and drafting. You also grant us permission to use anonymized, aggregated data for platform improvements, insights (e.g., suggesting business enhancements), and analytics.

7. Termination and Suspension

We may suspend or terminate your access for grounds including non-payment, violations of these Terms, or at our discretion with notice.

Upon termination:

Services cease immediately.
We will export your data in CSV format within 30 days at no cost.
No refunds or further support.
Your prior responses remain accessible via your Google Business Profile.

No clauses survive termination.

8. Disclaimers and Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DISCLAIM ANY WARRANTIES REGARDING AI ACCURACY, UPTIME (BEYOND COMMERCIALLY REASONABLE EFFORTS), OR RESULTS FROM USING THE SERVICES.

9. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability shall not exceed the fees you paid in the 12 months preceding the claim. We shall not be liable for indirect, consequential, special, incidental, or punitive damages, even if advised of their possibility. These limitations do not apply to willful misconduct, data breaches, or IP infringement.

We have no liability for third-party service failures (e.g., Zapier, Softr, Google) but will use commercially reasonable efforts to mitigate, such as contacting providers or substituting services.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, losses, or damages arising from your use of the Services, your content (e.g., defamatory responses), or violations of Google’s policies or these Terms.

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of Texas, without regard to conflict of laws principles. Any disputes shall be resolved through binding arbitration in Denton County, Texas, under the rules of the American Arbitration Association. You waive any right to participate in class actions.

12. Confidentiality

Each party agrees to hold the other’s Confidential Information in strict confidence and not disclose it without prior written consent, except as required by law or to fulfill obligations under these Terms. This obligation survives termination for 5 years.

13. Changes to These Terms

We may update these Terms at any time. We will notify you via email at least 15 days before changes take effect. Your continued use constitutes acceptance.

14. Contact Us

For questions about these Terms, contact us at info@tabletalkiq.com.

These Terms integrate with our Privacy Policy. If there’s a conflict with any other terms, these Terms prevail.

Thank you for using TableTalkIQ!